Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
7 to 14 Business days internationally. Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 1 to 2 business days
You can create an account when placing an order, and also directly on the ‘my account’ page. Click here to create an account
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Contact us now
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via Stripe which delivers one of the most secure payment platforms in the world.
No, we do not charge sales tax.
We ship worldwide, so wherever you live we deliver.
It depends, we sometimes seperate your orders in different packages to avoid custom fees.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
We accept payments in the form of Visa, MasterCard, american express and Discover only. We will not accept any other forms of payment other than those listed above.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges
If you need to swap an item
Returns and Exchanges
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective in which case the customer can return the product and will have to pay for the shipping fee.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. Contact us now
You must report any problem related to your order before 14 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
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We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Contact us now
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number. Contact us now
If the processing of your order hasn’t begun yet, we will help you change the items you wish to replace.
Once your order is getting processed, you cannot cancel it.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.